Privacy Policy for SL Europe
Effective Date: 01.01.2026
This Privacy Policy outlines how Starlight Europe Ltd ("we," "our," or "us") collects, uses, protects, and manages the personal and corporate information of our website visitors and clients. As a transitional advisory firm bridging Vietnamese enterprises with UK and EU markets, we take data security and privacy extremely seriously.
1. What type of information do we collect?
We receive, collect, and store information you enter on our website or provide to us during our consultation processes. This includes:
- Personally Identifiable Information: Name, email address, phone number, and professional title.
- Corporate & Operational Information: Company name, website, and any preliminary supply chain or facility data you share with us during intake forms or discovery calls (e.g., regarding CBAM or EUDR compliance needs).
- Technical Data: The Internet protocol (IP) address used to connect your computer to the Internet, computer and connection information, and browsing history on our site.
- Session Information: Software tools may be used to measure and collect page response times, length of visits to certain pages, and page interaction information.
2. How do we collect information?
We collect information through the following methods:
- Direct Interactions: When you fill out a contact form, book a discovery call, or email us directly to inquire about our advisory services.
- Automated Technologies: As you navigate through our site, we may automatically collect technical data about your equipment and browsing actions using cookies and similar tracking technologies provided by our website host.
3. Why do we collect such personal information?
We collect this Non-personal and Personal Information for the following purposes:
- To provide and operate our transitional advisory and compliance services.
- To respond to your inquiries and provide ongoing customer assistance.
- To send you relevant updates regarding UK/EU trade regulations (such as CBAM or EUDR alerts) or green finance opportunities, if you have opted in to receive them.
- To create aggregated statistical data to improve our website and service offerings.
- To comply with any applicable international laws and regulations.
4. How do we store, use, share, and disclose your information?
Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to present our services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
We do not sell, rent, or trade your personal or corporate data to third parties. Information is only shared internally with our advisory team to evaluate your compliance or funding readiness, or with trusted third-party service providers who assist us in operating our website, strictly under confidentiality agreements.
5. How do we communicate with our site visitors?
We may contact you to respond to your submitted queries, schedule consultation calls, or send you important regulatory updates. For these purposes, we may contact you via email or telephone. You can opt out of any non-essential marketing or informational communications at any time.
6. How do we use cookies and other tracking tools?
Our website utilizes cookies to ensure a smooth user experience, track website performance, and analyze site traffic. Because our site is built on Wix, it uses standard essential cookies for security and site functionality, as well as analytics cookies to help us understand how visitors interact with our content.
7. How can you withdraw your consent?
You have the right to access, correct, amend, or delete any personal information we hold about you. If you no longer want us to process your data, or if you wish to withdraw your consent, please contact us at:
Email: hello@sleurope.com
8. Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will update the "Effective Date" at the top of this page so that you are aware of what information we collect and how we use it.
9. Questions and Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact Odgerel and the SL Europe team at:
Email: hello@sleurope.com Phone: +44 7885 821373
United Kingdom Office: 42 Westbourne Grove, London, W2 5SH, UK
Vietnam Office: L'MAK The Signature (LEED Platinum) 147 Hai Ba Trung Street, District 3, Ho Chi Minh City 700000, Vietnam